Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact our support. Please note that returns will need to be sent to our China warehouse (the address will be provided after processing the return request).
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Free shipping is a perk we offer to our customers on qualifying items. However, if you need to return a product that was shipped to you for free, please be aware that you will be responsible for the cost of return shipping. The amount can be deducted from your refund and will reflect the actual cost of return shipping.
You can always contact us for any return questions our support.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. (Please make photos and videos to confirm the issue just at the moment when you get your order).
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact our support.
Bag Space offers you a myriad of possibilities to express your unique style. Drawing inspiration from the stories of countless individuals and the world around us, our bags are more than mere accessories. They are a testament to your personality, your journey, and your passions.
Discover a world of possibilities within our curated collections. Whether you're a trendsetter looking for the latest shoulder bags, a wanderer seeking the perfect travel backpack, or a student gearing up for a new semester, Bag Space has a piece that speaks to your heart. From chic handbags that exude elegance to crossbody bags that are both fashionable and functional, we've got you covered.